On the basis of the letter written by the Control Commit tee of medical an dharma ceutical activities of the Ministry of HealthCare dated 26.02.2015 in frames of implementation of Roadmap for the period of 2015for organization and execution of internal and external inspection of quality of medical service approved by the Minister of Health Care and social development in Public Utility Company (PUC) on the basis of Right Economic Jurisdiction (REJ) “City Cardiological Center” was founded the Support Center for Patients and Internal control (audit) (onwards Service).

Aims of Service – immediate solution of patients’ complains based on “here and now”, methodical analysis and improvement of quality of provided medical service.

Principles of our Quality Policy:
1. Orientation on satisfaction of requirements and expectations of patients.
2. Orientation on high quality of provided medical service.
3. Provision of patient safety and liquidation of medical and other mistakes in provision of medical service.
4. Motivation of each employs eine participati on of continuous quality improvement of medical service and patients’ safety.
5. System ap pro a chin solution of tasks and problems in availability of high quality medical service and patients’ safety.

The Deputy Directoron organizational work Bektasova N.Sh.. is appointed as a Chairmanof Service.
The members of Service are:
1. Deputy Directoron medical work Kenjebaev A.M.
2. Deputy Director of Nursing Shukrgalieva Z.A.
3. Physician expert Almukhanova A.B.
4. Chief of Staff in Civil Defense and Emergency Situations, Occupational Health Zaychenko. B.N.
5. Physician Epidemiologist Nurgalieva G.M.

You can contact us regarding gall the question srelated with quality of medical service, support and staff development in organization of respectful and attentive attitude to the visitors and:

• «Helpline» - +7 727 225 93 06, +7 727 228 04 24;
• Blogging platform of website Director,
• Through the customer feed back box,
• Directly to the Chairman of the Service (Deputy Directoron organizational work).
• Personal reception of Director of CCC.